We deliver 4 days a week, Tuesday to Friday!
We use a Next Day delivery service for all deliveries, and we aim to despatch orders within 24hrs of receiving them through our website.
There is a minimum order value of £30 for all orders.
We offer a flat rate delivery charge of £5.95 for all deliveries under £100, and free for orders over £100.
Delivery includes an award winning environmentally friendly wool liner to help keep the meat frozen. There are several ways you can recycle the wool liner, click here for more information.
Upon arrival of your order, please put the product in your freezer as soon as possible. If some thawing has occurred in transit, please be assured it is safe to refreeze as all our meat is cut fresh, Vac packed and frozen.
All orders are subject to stock availability and customers should note that in adverse weather conditions, deliveries may be delayed.
In the rare event that there is any problem with your delivery, you can be fully assured that we will do everything possible to make it right.
We value and seek long-term relationships with our customers.
For any questions or queries you may have please contact us.
info@greenwayfarmfoods.co.uk or call Sue on 07447017332
Orders are despatched between Monday – Friday (Bank holidays are exceptions)
Orders placed by 11am Monday to Friday will be despatched on the same day via next day delivery.
Orders placed over a weekend or Bank Holiday will be dispatched on the next working day.
During the Covid 19 period our couriers are instructed to leave the parcel at your door or in the immediate vicinity as per your delivery instructions. If you provide your mobile phone number or email address, you will be updated with a delivery window by SMS or email.
The Courier will send you details of how to track your parcel using their tracking system.
Customers should please be aware that packages cannot be collected from a parcel collection point or shop as the frozen/fresh packages will need to be delivered to the customer as quickly as possible.
Places We Ship To
Due to the nature of our product, we can only ship to mainland UK and postcodes that offer a next day service. If you live in any of the following areas, we cannot deliver frozen/Fresh produce to you:
Scottish Highlands – AB35-38, AB52-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands – HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Northern Ireland – all postcodes
Your Delivery
We sell our meat directly to our customers. You may collect your purchases from the farm and see the animals grazing.
or
We deliver your items straight to your door in our 100% recyclable packaging. We will keep you up to date on where your order is with live tracking.
Our packaging is designed to reduce food waste, ensure your products arrive in Perfect condition, is sustainably sourced and environmentally responsible.
Storage and Preserving the Taste
Freezing is the best way to store your meat, it means the quality is never ever compromised and keeps waste to a minimum. However, if you prefer your food to be chilled and not frozen, we can arrange this for you too.
At Greenway Farm we hang every carcass, removing up to 30% of water, which not only intensifies the flavour but means the texture of our meat is firm and dry. When our meat is at its very best, it is individually packed providing you with the best possible eating experience.
We individually wrap each portion so you can take what you need, when you need it and leave the rest for another day. You can defrost your meat quickly by placing each pouch in cool water and leaving it to thaw gently.
Our Delivery Terms and Conditions
Delivery costs.The costs of delivery will be as displayed to you on our website.
When we will provide your goods. You can arrange your delivery day when you order goods. (simply write this in the notes section at the checkout). We will confirm this in a confirmation email to you. We will try to deliver on your selected date, but they are estimates only and we will notify you if your goods are not able to be despatched within the agreed timescale for any reason.
We are not responsible for delays outside of our control.If our supply of your goods is delayed by an event outside of our control, then we will contact you as soon as practically possible. We will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
If you are not at home when your goods are delivered.If no one is available at your address to take delivery, we may follow the instructions you have given us of where to leave the goods. If we leave the goods on your doorstep or with a neighbour, and they are stolen or damaged, we do not accept any liability. If you contact our courier partner direct and arrange a ‘redelivery request’ causing the courier to delay the delivery of your goods, we will not accept liability for any changes to the condition of the goods, or any delay to the delivery.
When you do become responsible for, and own the goods.The goods will be your responsibility from the time we deliver the goods to the address you gave us.
What will happen if you do not give the required information to us.We may need certain information from you so that we can supply your goods to you, for example, the quantity of food and the delivery address. If so, this will have been stated in the description of the goods on our website. We will contact you to ask for this information if not provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may have to cancel the order.We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time. If you provide us with incorrect information for example, an incorrect postcode, that results in the failure to deliver, we will not accept liability.
Reasons we may delay the supply of goods to you.We may have to delay the supply of goods due to stock shortages, to deal with technical problems, or make minor technical changes, update the goods or packaging to reflect changes in relevant laws and regulatory requirements and/or make changes to the goods as requested by you or notified by us to you .